WhatsApp Business 2020: Everything You Need to Know Before Downloading
Download WhatsApp Business 2020: A Guide for Small Businesses
If you are a small business owner looking for a way to connect with your customers, you might want to consider downloading WhatsApp Business 2020. WhatsApp Business is a free app that allows you to create a business presence on WhatsApp, the most popular chat app in the world. With WhatsApp Business, you can communicate more efficiently with your customers, showcase your products and services, and grow your business. In this article, we will explain what WhatsApp Business is, how to download and set up the app, and how to use it to transform your customer experience.
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What is WhatsApp Business and why should you use it?
WhatsApp Business is a free app that was built for small businesses to communicate with their customers easily. It is based on WhatsApp Messenger, but it includes some additional features and benefits for businesses.
WhatsApp Business is a free app for small businesses to communicate with customers
With WhatsApp Business, you can use your existing phone number or a separate one to register your account. You can also use both WhatsApp Business and WhatsApp Messenger on the same phone, as long as they have different numbers. You can use WhatsApp Web or Desktop to access your account from your computer's browser. You can send and receive text, voice, video, and media messages, as well as make free calls* to your customers. You can also create groups and broadcast lists to reach multiple customers at once.
*Data charges may apply. Contact your provider for details.
WhatsApp Business offers many features and benefits for businesses
Some of the features and benefits that WhatsApp Business offers are:
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Business profile: You can create a profile for your business that includes your logo, website, location, contact information, description, and hours of operation. This helps your customers find valuable information about your business and trust you more.
Business messaging tools: You can use tools like quick replies, greeting messages, and away messages to automate and personalize your communication with your customers. Quick replies let you save and reuse frequently sent messages. Greeting messages let you send an introductory message when a customer first contacts you. Away messages let you inform your customers when you are not available or out of office.
Catalogs: You can create a catalog of your products or services and share it with your customers on WhatsApp. This allows you to showcase what you offer and make it easier for your customers to browse and order from you.
Labels: You can use labels to organize and sort your contacts and chats. You can assign different colors and names to labels, such as new customer, order placed, payment pending, etc. This helps you keep track of your conversations and follow up accordingly.
Message statistics: You can access metrics such as how many messages were sent, delivered, read, and received by your customers. This helps you understand how effective your communication is and how to improve it.
How to download and set up WhatsApp Business 2020
To start using WhatsApp Business 2020, you need to download the app from the Google Play Store or the App Store, depending on your device. Then, you need to verify your business phone number and create your business profile. Here are the steps to follow:
Download the app from Google Play Store or App Store
To download the app from the Google Play Store or the App Store, follow these steps:
Open the Google Play Store or the App Store on your device.
Search for WhatsApp Business or tap on this link: [WhatsApp Business for Android] or [WhatsApp Business for iOS].
Tap on Install or Get to download and install the app.
Wait for the app to finish downloading and installing.
Verify your business phone number and restore your chat history
To verify your business phone number and restore your chat history, follow these steps:
Open the WhatsApp Business app on your device.
Agree to the Terms of Service and Privacy Policy and tap on Continue.
Allow WhatsApp Business to access your contacts, photos, media, and files.
Enter your business phone number and tap on Next. You can use your existing phone number or a separate one for your business account. Make sure you have access to this number to receive a verification code.
Enter the verification code that you receive via SMS or phone call. If you don't receive it, tap on Resend code or Call me.
If you have a backup of your chat history, you can restore it by tapping on Restore. If you don't have a backup or don't want to restore it, tap on Skip.
Create your business profile and catalog
To create your business profile and catalog, follow these steps:
Tap on More options (the three dots icon) and then tap on Settings.
Tap on Business settings and then tap on Profile.
Fill in the details of your business, such as your business name, category, description, location, hours, website, email, etc. You can also upload a logo or a photo for your business. Tap on Save when you are done.
Tap on Catalog and then tap on Add product or service. You can add up to 500 products or services to your catalog.
Fill in the details of your product or service, such as the name, price, description, link, etc. You can also upload up to 10 photos for each product or service. Tap on Save when you are done.
Repeat steps 4 and 5 for each product or service that you want to add to your catalog.
How to use WhatsApp Business 2020 to grow your business
Now that you have downloaded and set up WhatsApp Business 2020, you can start using it to grow your business. Here are some tips on how to use WhatsApp Business 2020 to communicate more effectively with your customers, integrate with other platforms and services, and send rich and interactive messages.
Use business messaging tools to automate and personalize your communication
One of the advantages of WhatsApp Business 2020 is that it allows you to use business messaging tools to automate and personalize your communication with your customers. These tools include quick replies, greeting messages, and away messages. Here is how to use them:
- Quick replies: You can use quick replies to save and reuse frequently sent messages. For example, you can create a quick reply for "Thank you for your order" or "We are working on it". To create a quick reply, tap on More options > Settings > Business settings > Quick replies. Tap on Add (+) and enter the message text and a shortcut keyword. You can also add an emoji for each quick reply. To use a quick reply, type "/" in the chat and select the quick reply that you want to send. - Greeting messages: You can use greeting messages to send an introductory message when a customer first contacts you or after 14 days of inactivity. For example, you can create a greeting message that says "Hi, welcome to ABC Store. How can we help you today?" To create a greeting message, tap on More options > Settings > Business settings > Greeting message. Turn on Send greeting message and enter the